Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"4a366b5ed29e082f861ecef6f6148c9b6cbb7514_lout","branding":{"id":"4","key":"idb","name":"IDB Help Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the IDB Help Center","sharedPortalName":"IDB Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the IDB Help Center","sharedPortalName":"IDB Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f18d2b","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"idb","projectId":10003,"serviceDeskId":4,"name":"IDB Help Desk","description":"<p>Welcome! You can raise an IDB Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"10018","name":"Accounts & Admin","descriptionHtml":"","callToAction":"Accounts & Admin","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://idb-systems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[4],"key":""},{"id":"10021","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>If your query doesn't fall into any other category you can send a general enquiry using this option.</p>","icon":10320,"iconUrl":"https://idb-systems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[4],"key":""},{"id":"10019","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://idb-systems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[4],"key":""},{"id":"10017","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://idb-systems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[10017,10018,10019,10021]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IDB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMTM4ZmI3Yy05ZjFhLTRiNjgtYmUyOC0yNTU2N2MwZWRlMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzMDUxMDgsIm5iZiI6MTc3MTMwMzkwOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.vYfHp-42GTR20zOrBFkxk75UqetkHNamfqn3RVCVCrI","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"d138fb7c-9f1a-4b68-be28-25567c0ede0b","tokenDurationInMins":20}},"reqCreate":{"id":10021,"projectId":10003,"issueType":{"id":"10021","name":"General Enquiry"},"form":{"name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","intro":"<p>If your query doesn't fall into any other category you can send a general enquiry using this option.</p>","instructions":"","icon":10320,"iconUrl":"https://idb-systems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject (required)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Message (required)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10021","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10021","calendarParams":{"firstDay":0,"date":"2026-02-17T04:51:48+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMTM4ZmI3Yy05ZjFhLTRiNjgtYmUyOC0yNTU2N2MwZWRlMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzMDUxMDgsIm5iZiI6MTc3MTMwMzkwOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.vYfHp-42GTR20zOrBFkxk75UqetkHNamfqn3RVCVCrI","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"d138fb7c-9f1a-4b68-be28-25567c0ede0b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}